How can we help you?

Shipping & deliveryDelivery times, tracking, and shipping zones.
Returns and refundsHow to return a product and refund timelines.
Payments and billingAccepted payment methods and billing.
My AccountManage your data, orders, and password. My orderCheck the status and tracking of your order. Secure shoppingHow we protect your data and your purchase.

Preguntas frecuentes

At the moment we ship to some parts of Europe and Latin America, due to this all orders require 1 to 3 business days for processing and approximately 4 to 12 business days for delivery.

If you have any questions, please send them to lumorastore.oficial@hotmail.com or send them directly through the page.

Contact us using the contact form with your order number, and we will guide you through the return or exchange process. In any case, it is recommended to stay informed through our Return and Refund policies.

We accept credit and debit cards, as well as other methods available at checkout.

You can write to us using the chat bubble at the bottom right, email, or the contact form. We will respond as soon as possible.

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